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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet Pro 400 color Printer M451dw
Microsoft Windows 10 (64-bit)

How does one contact HP to complain about a lousy toner cartridge, and get a replacement?? 

This is the second one that was bad. 

HP's "support" (I use the term VERY loosely) website is an absolute disaster.  I apparently am not entitled to communicate with support because Support is only interested in helping with mechanical products; not the outrageously-priced accessory products (viz., toner) that they sell.

2 REPLIES 2
HP Recommended

Try taking the cartridge out and holding both ends shake it from end to end to distribute the toner evenly.

HP Recommended

Well, of course, I did that when I installed it (doing double the number recommended on the cartridge).  One end of the "green tube" has blue toner leaking out onto the metal cap.  No, this is a bum cartridge. Given what I paid for it, HP ought to replace it.  But of course, their website doesn't allow one to communicate with them concerning such subjects!

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