• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-18-2023 07:55 PM - edited ‎08-18-2023 07:57 PM

HP Recommended
Product: HP LaserJet M454dw

looking to get rid of this (see attached picture) ink smear  that runs vertical down the paper. Smear uses all the colors of and copies the same ink on the same page. Ive cleaned all the toner cartridges and rollers, i have not tried to remove the fuser yet. Is this something i can take off and just clean or would require full replacement?

 

print smear.jpg 

Category:
1 REPLY 1

‎08-20-2023 12:21 AM

HP Recommended

Based on the sample either there is something stuck to the fuser or the fuser roller has delaminated. You will need to remove the fuser to determine that for sure. Best option is to search online for a service manual as that will show you how to remove the fuser. There are quite a few steps and wires to unplug. If the fuser is deliaminated your choices would be to buy a 3rd party rebuilt fuser, buy a kit and rebuid yourself, purchase a OEM fuser or replace the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.