Leaving white horz. lines across print.

[Hubert121]

New HP ENVY Inspire 7200e printer from 
Best Buy. Using supplied ink cartridges in box. Print has thin white horz. lines in it. Help!

[Kuroi_Kenshi]

Hi @Hubert121,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels: Ensure that your ink cartridges have sufficient ink. Low ink levels can cause print quality issues like streaks or lines.

• From the printer control panel, touch the Ink icon to check the estimated ink levels.
• Alternatively, you can check ink levels from the HP printer software installed on your computer.

Print Quality Diagnostic Report: Printing a diagnostic report can help identify any issues with the ink cartridges or printhead.

• Use the Print Quality Diagnostic tool in the printer software:
  • Windows: Open the HP Smart app, select your printer, go to Print Quality Tools and then select Print Quality Report.
  • Follow the on-screen prompts to print the report.

Run Printhead Cleaning: Cleaning the printhead can resolve issues caused by clogged nozzles.

• From the HP Smart app or the printer’s control panel:
  • Go to Settings > Tools > Clean Printhead.
  • Follow the on-screen instructions and print a sample page once the cleaning process is complete.

Align the Printhead: Alignment ensures that the ink cartridges are properly positioned and can help improve print quality.

• From the HP Smart app or the printer’s control panel:
  • Go to Settings > Tools > Align Printhead.
  • Follow the on-screen instructions and print an alignment page.

Check Ink Cartridges Installation: Ensure that the ink cartridges are correctly installed in the printer.

• Open the Cartridge Access Door.
• Remove and reinsert each cartridge carefully to ensure they are properly seated.

Update Firmware: Ensure your printer's firmware is up to date to avoid known issues and improve functionality.

• Visit the HP Customer Support website and check for the latest firmware updates for your printer model.
• Follow the instructions to update the firmware if available.

Replace Ink Cartridges: If the issue persists after cleaning and alignment, the problem might be with the ink cartridges themselves.

• Replace the suspected faulty ink cartridge with a new genuine HP cartridge.
• Print a test page to verify if the issue is resolved.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,