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Message 1 of 4
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Lines across all my pictures

HP Recommended
HP Officejet Pro
macOS 10.15 Catalina

I've done a 3 head cleans and the result is lines across all the pictures I try to print.

I've tried different papers and settings and still get lines across the pictures.

There were no error messages anywhere on the computer or the printer screen.

Please can you help, I'm trying to make a story board for Christmas.

3 REPLIES 3
HP Support Agent
HP Support Agent
16,904 16,903 1,130 1,342
Message 2 of 4
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HP Recommended

@SusanSK, Welcome to the HP Support Community!

 

  • To assist you better, what model printer are you using?
  • Try making a standalone copy in black and color to check if the lines persist. By this, we can conclude if this is a hardware or a driver issue.
  • Check the ink levels and replace any low/empty ink cartridges.
  • Try printing a PDF, Word, or a Webpage to check the print quality.

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 4
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HP Recommended

Hi Kumar0307

Many thanks for your help.  The problem has been solved beyond my expectations, with a replacement printer.

Thanks also to the customer service lady who worked hard to go through all the possible ways to fix the problem.

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HP Support Agent
HP Support Agent
16,904 16,903 1,130 1,342
Message 4 of 4
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HP Recommended

@SusanSK

 

It could be a hardware issue and hence, a replacement was required.

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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