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‎10-25-2020 01:34 PM

HP Recommended
Product: HP ENVY 5530
Operating System: Other

I just replaced the black ink and it’s leaving unprinted lines

Category:
1 REPLY 1

‎10-25-2020 02:20 PM

HP Recommended

Hi @Tricia100-_ ,

 

Welcome to the HP Support-Community.

 

I strongly believe this is an issue with the new ink cartridge. Please try this test: 

 

Take a handkerchief and the black colored cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, black colored strip. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

 

I wish you a lovely week!😃

Nils_K


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