Lost my printer ink

[Bebella]

I have instant ink subscription Ioved homes (left to another city) and my ink was sent to my old home. 
tried to get the new tenant to send me the ink but it got lost in transit. 
HP wont send another ink as I am supposed to have the new one but I dont. I have changed my address to my mew address and I need ink. I am still paying for the instant ink plan. This happened in March. 

[Irwin6]

Hi @Bebella,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing an issue with your instant ink cartridge delivery.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support