Low ink message is frozen on control panel and won't budge

[VRH11]

Low ink message is frozen on control panel and won't budge. Printer out of action. Any help would be appreciated.

[Raj_05]

Hi @VRH11,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering a frozen low ink message on your HP printer's control panel, here are some steps you can try to resolve the issue.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Reset the Printer:

• Some HP printers have a reset button. Locate the reset button on your printer and press it.
• Alternatively, check your printer's manual for instructions on how to perform a factory reset.

Update Firmware:

• Visit the official HP support website and check for any available firmware updates for your printer model.
• If there are updates, follow the provided instructions to update your printer's firmware.

Remove and Reinsert Cartridges:

• Turn off the printer.
• Open the printer cover and carefully remove the ink cartridges.
• Check for any visible issues, such as tape still on the cartridges or debris.
• Reinsert the cartridges and close the printer cover.
• Turn the printer back on.

Check for Obstructions:

• Ensure that there are no paper jams or obstructions in the printer that might be causing the issue.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the ink cartridges.
• Clean the contacts on the cartridges and inside the printer with a lint-free cloth.
• Reinsert the cartridges and turn on the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support