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Message 1 of 2
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Low ink while printing

HP Recommended
HP ENVY 5030
Microsoft Windows 10 (64-bit)

Hi,

 

From the dashboard and the printer, there is still ink inside the cartridges.
I've try every diagnosis tools that I can use.

But, it can't print anything usable (even if we can see low pixels of ink on the prints).

 

How  can I do the get new cartridges ?

 

Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Antoine14334,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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