M252 printing vertical black streaks

Radio_Mike · ‎08-06-2020

This printer has had light use at home and there is plenty of toner in each cartridge.

It has started producing vertical black streaks on the left side of the paper, with a horizontal pattern repeating every 1.1 inches (picture below).

What do I need to clean to fix this please?

Mike

Repairatrooper · ‎08-06-2020

Your stated measurement does not correlate to any item but is closest to the Primary charge roller at 0.93" and based on the picture that would be my guess. Replace the black cartridge and you should be good to go.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Radio_Mike · ‎08-06-2020

Thanks for the prompt and helpful reply. I have ordered a new cartridge and will let you know how it goes.

Mike

Radio_Mike · ‎08-07-2020

A new black cartridge fixed the problem. The old one was more than half full so clearly poor quality.

Thanks again for fixing my printer!

Mike

Repairatrooper · ‎08-07-2020

If the failed cartridge was an OEM HP it would be covered by their supplies warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Radio_Mike · ‎08-08-2020

It's not a genuine HP cartridge but the supplier does guarantee them so it's going back.

Mike