M281fdw cyan and magenta doesn't print at all

[Roderos]

Hello

I tried 2 sets of brand new cartridges and cyan & magenta doesn't print at all (not a single drop of toner on the paper). Same cartridges work perfectly in the same another machine.

What could be the reason? I tried multiple calibration cycles, cleaning page, demo pages, 20 pages of CMYK colour page with highest quality to push printer use more inks, but nothing.

[Garp_senchau]

@Roderos, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Cartridge Installation

Check Cartridge Seating: Double-check if the cyan and magenta cartridges are properly installed and seated in the printer. Even with new cartridges, sometimes they don’t click into place correctly.

Check the Protective Tape: If you didn't remove the protective tape from the toner cartridges before installing them, that can block toner from being transferred to the page.

Printer Settings & Software

Color Mode: Ensure that the printer is set to print in full color and not black & white or grayscale mode. Check the settings in your printer's software or driver on your computer.

Driver Issues: Make sure you have the latest drivers installed for the printer. An outdated driver could cause issues with color printing.

Test with Different Software: Try printing from different software (e.g., a photo editor, Word, or PDF reader) to ensure it's not a specific software issue.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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