• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-21-2020 07:36 PM

HP Recommended
Product: Color Laserjet Pro MFP M477fdw
Operating System: Microsoft Windows 7 (64-bit)

What are the most likely causes of fading on both edges of my prints.  I did a test printing of shapes using RGB:FFFF00, FF00FF, 00FFFF, and 000000, which I believe selectively prints from my Yellow, Magenta, Cyan, and black cartridges.  They each show the same result, and each has supplies of at least 30%, so I don't think this is a toner issue. 

 

I did the setup/cleaning page action, with no improvement.

 

I just don't know what actions I can take to diagnose any problem with the unit.

 

The fading is not unique to the edges, but far more pronounced there.  I would upload a scan of an example, but don't see an upload option on this forum's posting interface. 

 

Any advice is welcome.

Category:
1 REPLY 1

‎09-21-2020 10:23 PM

HP Recommended

Use the camera icon on the posting to add a picture. Most fading is going to be toner cartridge related. Keep in mind that toner levels are not 100% accurate.

 

Repairatrooper_0-1600748623018.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.