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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kpmf
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Message 1 of 2
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MESSAGE ON PRINTER SAYING CANNOT USE CARTRIDGE and I have Instant Ink Plan?

HP Recommended
HP OfficeJet Pro 9025
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 9025 printer that I signed up for Instant Ink plan 2 months ago now has error message after power outage saying I cannot use cartridge  until printer is enrolled in HP Instant Ink.  I went online it it shows my plan usage etc. but says my printer is Offline.  Tried resetting WiFi several times and printer says it is has an internet connection.  Cannot use printer, please help.

Thank you!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kpmf, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Let us try these steps:

 

Restart the router, the printer, and the PC

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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