MFP 178 prints Ghost images

[atmfrank]

My MFP 179 printer prints ghost images and print jobs are unusable. 

[Kuroi_Kenshi]

Hi @atmfrank,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and resolve the issue:

Check Paper Type:

• Ensure that the paper you are using matches the settings in the printer's control panel.
• Use quality paper that is recommended for use with laser printers.

Clean the Printer:

• Open the printer and inspect the rollers and internal components for any toner build-up or debris.
• Use a lint-free cloth to carefully clean any visible toner residues.

Update Printer Firmware:

• Visit HP Support to download the latest firmware for your printer model.
• Follow the instructions to install the firmware update.

Check Toner Cartridges:

• Inspect the toner cartridges for any signs of damage or wear.
• Replace any toner cartridges that appear to be damaged or depleted.

Adjust Print Settings:

• In the software application you are printing from, adjust the print settings to match the type of media you are using.
• Ensure that the print quality settings are set appropriately for the type of document you are printing.

Perform Printer Maintenance:

• Use the maintenance tools and options available in the printer's menu to run diagnostic tests and cleaning cycles.

Check for Moisture:

• Ensure that the paper stored in the input tray is free from moisture. Humidity can cause toner particles to adhere incorrectly, leading to ghost images.

Let me know if this resolves the issue

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,