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‎07-01-2024 08:08 PM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 11

MFP 178nw keeps showing Cartridges Missing. Already cleaned up the dump, also same.

Category:
1 REPLY 1

‎07-02-2024 09:34 AM

HP Recommended

Hi @Andrewlee5,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP Color Laser MFP 178nw is showing a "Cartridges Missing" error despite cleaning and troubleshooting, here are several steps you can take to try to resolve the issue:

1. Check Cartridge Installation

Turn Off and Unplug the Printer:

  • Power off the printer and unplug it from the power source.

Remove and Reinstall Cartridges:

  • Open the printer's cartridge access door.
  • Remove each toner cartridge and carefully reinstall them, ensuring they click securely into place.

Check for Protective Strips:

  • Ensure any protective strips or covers on the new cartridges have been removed.

2. Clean the Cartridge Contacts

Power Off and Unplug:

  • Turn off and unplug the printer.

Remove Cartridges:

  • Open the cartridge access door and remove the toner cartridges.

Clean Contacts:

  • Use a lint-free cloth lightly moistened with distilled water or isopropyl alcohol to gently clean the metal contacts on the cartridges and inside the printer.

Reinstall Cartridges:

  • Allow the contacts to dry completely before reinstalling the cartridges.

3. Check for Firmware Updates

Access HP Support:

  • Visit the HP support website and search for firmware updates for your HP Color Laser MFP 178nw.

Install Firmware:

  • Download and install any available firmware updates according to the instructions provided.

4. Reset the Printer

Power Cycle:

  • Turn off the printer, unplug it from the power source, and wait for 60 seconds.
  • Plug the printer back in and turn it on.

Factory Reset:

  • On the printer's control panel, navigate to Setup > System Setup > Service > Restore Defaults.
  • Confirm the reset and allow the printer to restart.

5. Test with a Different Cartridge

  1. Replace Cartridges:
    • If possible, test the printer with a different set of genuine HP toner cartridges to rule out defective cartridges.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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