MSOffice no longer prints in colour

[SteveG401]

I have recently lost the ability to colour print from my laptop with the up-to-date MSOffice suite - are you able to help please?

[zoey7886]

@SteveG401, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Color Printing Issues with HP ENVY 4524 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you've recently lost the ability to print in color from your HP ENVY 4524 All-in-One Printer using your laptop with Windows 11, try the following steps to resolve the issue:

1. Check Printer Settings

First, ensure that the color printing settings are correctly configured:

1. Open the print dialog box in your Office application.
2. Navigate to Printer Properties.
3. Ensure the settings are configured for color printing.

2. Verify Printer Driver

Check if your printer driver is up to date:

1. Go to the HP Support website.
2. Search for "HP ENVY 4524 printer" and select your operating system (Windows 11).
3. Download and install the latest printer driver.

3. Run HP Print and Scan Doctor

HP provides a tool for diagnosing and resolving printing issues:

1. Download the HP Print and Scan Doctor tool.
2. Run the tool and follow the on-screen instructions to fix any detected issues.

4. HP Support Assistant

HP Support Assistant can help keep your device running smoothly by providing automatic updates and troubleshooting tools. Make sure it's installed and up to date:

1. Search for "HP Support Assistant" in Windows search.
2. Ensure the latest updates are installed for your device.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,