Magenta missing

[Ed6443]

Why are all colour copies printing with a green glow? Magenta appears to be missing. I bought a new cartridge but this didnot fix the issue.

[Sneha_01]

Hi @Ed6443,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your color copies are printing with a greenish tint and it seems like magenta (red) is missing, despite replacing the cartridge, there are several steps you can take to troubleshoot and potentially resolve this issue:

1. Check Cartridge Installation

Verify Cartridge: Ensure the new magenta cartridge is properly installed in the correct slot. Sometimes, cartridges may not be fully seated, causing connectivity issues.

Remove and Reinstall: Take out the magenta cartridge, inspect it for any protective tapes or covers that need to be removed, and reinstall it securely into the printer.

2. Printer Maintenance

Clean Print Head: Use your printer's utility software or menu to clean the print heads. This can help unclog any dried ink that might be affecting the magenta ink flow.

Align Print Heads: Some printers allow you to align the print heads through their control panel or software. This ensures that colors are correctly placed on the page.

3. Printer Settings Check

Check Printer Settings: Ensure that your printer settings are configured correctly for color printing and that the color balance is adjusted appropriately.

Color Management: Verify color management settings on your computer and in the printing software. Sometimes, incorrect color profiles can lead to color issues.

4. Update Printer Driver

1. Driver Update: Make sure you have the latest printer driver installed on your computer. Visit the printer manufacturer's website and download the latest driver for your printer model.

5. Print Quality Diagnostic

1. Print Test Page: Print a test page or a diagnostic page from your printer's control panel. This can help identify if the issue is with the printer itself or with the print job.

6. Check Ink Levels

1. Ink Levels: Verify that the new magenta cartridge has sufficient ink. Some printers display ink levels on the control panel or through the printer software.

7. Inspect Printer Components

1. Inspect Printer: Look inside the printer for any obstructions or issues that might be causing the color misalignment or missing ink issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support