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Magenta won’t print in tri colour cartridge

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HP ENVY 6200

So I was credited 30 pages by hp as thought I needed black ink, not tri colour, said something about the ink mixing with the colour to make black ink, but since it was because of a faulty tri colour insta ink cartridge I had to purchase a replacement and since putting this in, all images are coming out green? Any idea why, it’s a full tri colour cartridge, clean cartridge pages showing no magenta only light blue and black

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HP Support Agent
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@Charlotte2000, Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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