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‎08-29-2024 04:17 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new Genuine HP 962 Ink cartridges(Yellow) from Office Depot.  When I inserted the ink cartridge, I got an error message indicating, "There is a problem with the supply system."  I returned the cartridge for a replacement.  The manager at the store said they have had many other customers return HP cartridges with the same issue.  I purchased 2 more cartridges just in case.  Neither of the new cartridges worked & I got the same error message.  HP Support would not help me because they said my printer is out of warranty.  I have had no other issues with the printer that required support, and I have never had issues with Genuine HP Ink cartridges previously.  Because the individual cartridge causes an error message, I am unable to print at all, even in grayscale.  Any suggestions? 

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