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‎09-25-2024 07:59 PM

HP Recommended
Product: HP ENVY Photo 7164 All-in-One Printer

A friend of mine gave me her old printer and I'm having issues setting it up as it requires SETUP ink cartridges. She no longer has these and I'd like to know if there's a way I can bypass this step. I purchased HP ink cartridges to go in it they just are not the original SETUP ones. From other conversations on here it looks like this might possible? Thank you! 

Category:
1 REPLY 1

‎09-27-2024 05:44 AM

HP Recommended

Hi @laurenbosse ,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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