Missing or failed printhead

[Gregg7624]

He's telling me I have a missing or failed printhead I took it out receipted it put it back in unplugged it waited plugged it back in still nothing replaced it same issue what could be causing this error

[A_Gayathri]

Hi @Gregg7624 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8610 is showing a "missing or failed printhead" error even after reseating or replacing the printhead, here are a few things to check:

Clean Printhead Contacts:

• Ensure the electrical contacts on both the printhead and inside the printer are clean and free of debris. You can gently clean these contacts with a lint-free cloth and some isopropyl alcohol.

Check for Obstructions:

• Make sure there are no obstructions or foreign objects in the printhead area that could prevent proper installation.

Inspect Printhead and Cartridges:

• Verify that the printhead and ink cartridges are correctly seated. Make sure the cartridges are compatible and properly installed.

Perform a Reset:

• Try performing a hard reset on the printer. Turn off the printer, unplug it from the power source, wait for 60 seconds, then plug it back in and turn it on.

Firmware Update:

• Ensure your printer's firmware is up-to-date. Sometimes, firmware issues can cause errors related to the printhead.

Check for Printer Errors:

• Look at the printer’s display or status messages for any additional error codes or messages that could provide more insight into the problem.

Try a Different Printhead:

• If possible, test with another printhead to rule out the possibility of a defective replacement.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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