Moved from Australia to UK | Ink not working

[Gorge123]

Hi there, 
Moved from Australia to UK and ran out of ink purchased from Oz to use in printer.
Ordered ink to use in HP Tango printer but it's not working.
Think I need to do a regional reset; how do I do this, please?
Thank you!

[Irfan_06]

Hi @Gorge123,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have the printer full feature software or the HP smart app installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Gorge123]

Hi Irwin, 
Thank you so much for your response.
Yes, I have the HP Smart app installed on my Mac.
1 - Operating System is macOS Ventura 13.6.1
2 - Printer Model is HP Tango 3204CB
Really appreciate your help.

[Irfan_06]

Hi @Gorge123,

As you are using a Mac to perform a regional reset.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Gorge123]

Hi there, 
That link takes me to the same empty message box as the private message link does.
Can you please resend as neither of those worked.
Thank you