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Moved from US to UK

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HP6978 Printer
macOS 10.14 Mojave

I just moved to the UK from the US and need to reset the region so that I can use the local printer cartridge.  I have an HP Officejet Pro 6978 that uses US 902 ink and I need the printer to use 903.  Any suggestions?  

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@Dillon2701

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

  

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Sandytechy20
I am an HP Employee

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