Moved to a new country - Need Regional Reset

[humpty1]

I moved from Israel to USA and bought new cartridges for my HP8023 printer (910 instead of 912).

I get an error message of "Incompatible Cartridges".

From what I read in the forum I need to do aregionalization reset using some code that I should get from the support.

Where can I get specific instructions and the code?

[Hawks_Eye]

Hi @

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Yes, since the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called regional reset for your printer; only after that will you be able to use the printer with the current region ink cartridges.

I will be glad to assist you with the regional reset on your printer. 

In order for me to perform the reset, I need the few details that cannot be shared in public; please check my private and reply to that. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye