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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sarahmiller9515
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My Cyan ink suddenly stopped working. Even with a new cartridge. No error msg.

HP Recommended
HP OfficeJet6962
macOS 11.0 Big Sur

I need help! I was printing fliers and all of a sudden the Cyan ink stopped printing. I tried a new cartridge and the same problem. The other colors are printing just fine and there is no error message. 

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Betty0610
HP Support Agent
HP Support Agent
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@sarahmiller9515

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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