My Envy 6230 does not reccogniye my cartrige, although they are original HP 303

[redwave89]

I changed my cartiges with original 303 HP and a always get the message that ``Cartige cannot be used until the printer is enrolled with HP instant ink.`` I tried software reset. Firmware update. I cleaned the cartiges and the printer also. Nothing helps. What should I do ?

[redwave89]

[Spav2810]

I have the same problem but on a 5032 printer. Tried exactly what you did.
Tried the chat, but got into a virtual loop, asking me the same questions over and over again.
Anyone can help really appreciate it.

[Jay_G24]

Hi @redwave89, @Spav2810,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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