I changed my cartiges with original 303 HP and a always get the message that ``Cartige cannot be used until the printer is enrolled with HP instant ink.`` I tried software reset. Firmware update. I cleaned the cartiges and the printer also. Nothing helps. What should I do ?
I have the same problem but on a 5032 printer. Tried exactly what you did. Tried the chat, but got into a virtual loop, asking me the same questions over and over again. Anyone can help really appreciate it.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".