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My HP 4500 will not print Black. I have placed a new HP cartridge in the printer. No error msg.

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HP 4500
macOS 10.15 Catalina

When I attempt to clean the print heads only yellow shows up / no black.  The color cartridge is low but the black is brand new I just removed the tape covering today.

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HP Support Agent
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@SSparks, Welcome to the HP Support Community!


I understand the printer is not printing in black. Was the old black ink cartridge working fine?

Did the issue start with the new black ink cartridge?


Kindly perform the steps mentioned in this document - Black Ink Not Printing and other Print Quality Issues

Clean the ink cartridge 2 times.


If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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