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‎11-02-2024 10:14 AM

HP Recommended
Product: HP6700A

HP Officejet 6500A E710a

Error 0xc19a0020

Replaced all the cartridges after a long time not used

 

please help

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1 REPLY 1

‎11-04-2024 04:11 AM

HP Recommended

Hi @Mynie,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

  • Is the printer connected to the wall outlet directly?

Meanwhile, follow the below steps:

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware if available for your current OS. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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