• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 6700 Premium e-All-in-One Printer - H711n

My HP 6700 Premium started to make horizontal streaks (missing several lines of print) several time on a page.
Installed new black cartridge, ran cleaning heads tool no difference. Ran Align Printheads tool, the page came with vertical yellow lines, the message says "Alignment Unsuccessful, try Manual".
If I try to print anything, it prints empty pages.
Any ideas? also, could not find any instructions how to do Manual Alignment.

5 REPLIES 5
HP Recommended

Hi @GaryRo,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with print quality. 

 

Are you using HP genuine cartridges? 

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

If you have performed all the steps from this document and still having issues, either the cartridges have gone bad or the printer might need service. 

 

You may also refer to this document for further assistance. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hm...

I don't see my second post, where I gave more detail description including the picture of the test page.  And I don't see asn answer to the second post either.

Thank you,

Gary

HP Recommended

Hi @GaryRo,

 

Apologies!, Have you performed the recommended steps?

Are you facing any further issues with your printer?

Let me know

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Yes, I performed all the steps in the document, still the same problem. 

Thank you for your time and effort to help.

Gary

HP Recommended

Hi @GaryRo ,

 

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

 

This might require one-on-one interaction to fix the issue via remote assistance. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.