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‎01-04-2021 11:18 AM

HP Recommended
Product: Office Jet Pro 9025 multi-function printer
Operating System: Microsoft Windows 10 (64-bit)

Been working fine. My first issue was that I replaced the cyan and the printer blew through the cartridge.  I contacted support and they told me I hadn't replaced it. Sorry but...I had and again...straight from the box. I have another one of those on route.  Secondly the yellow needed replacing and I put a brand new one in and got a message that the ink cartridge needed replacing. I rebooted the machine. Same thing. My machine is out of warranty as of April 2020 so...hope someone has a suggestion. Thanks, HMD

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1 REPLY 1

‎01-12-2021 07:02 AM

HP Recommended

@RBucke, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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