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‎06-18-2024 01:35 PM - last edited on ‎06-18-2024 02:24 PM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

 

Every time I print a test page on the Color Laser Jet printer there are constant ink smudges on the left side of the paper that are symmetrically consistent that look similar to a thumb print about 4 inches apart from each other and it doesn't matter if the print is in color or black and white. All tonner Cartiedges have been replaced with HP OEM toner cartridges and we have cleaned the roller in the back of the printer, but the smudges are still there. This problem only started happening recently and hasn't happened before. I'm wondering if the Fuser may be the problem of if it's another issue?

 

Evan Hash [personal info removed]

Cybersoft Desktop Support Technician

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