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‎06-23-2024 12:50 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP Envy 4500 is giving me a 'The Following Cartridge Must be replaced'  error message regarding the tri-color ink cartridge. I have followed the procedure to reset the printer by turning it on, unplugging the power cable from the back of the printer, unplugging the power cable from the wall outlet and pressing the power button for more then 15 seconds. I then plugged the power cable into the wall outlet, then plugged the power cable into the printer and turned the printer back on. I have removed the tri-color cartridge and cleaned the contacts on the cartridge and printer, cleaned the nozzle of the cartridge and made sure the cartridge was properly seated back in the printer. I have purchased 2 brand new HP 61 tri-color ink cartridges from reputable distributors and still I get the  'The Following Cartridge Must be replaced' error message.  What am I missing.  Thank you 

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