My HP Envy 6458e will not print after installing new cartridges

[TooProc]

After installing new cartridges that came from HP in my printer, it will not print.

[A_Gayathri]

Hi @TooProc,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 6458e won't print after installing new cartridges, several potential issues could be causing the problem. 

Here are some troubleshooting steps to help resolve the issue:

 

1. Check Cartridge Installation

Ensure that the cartridges are installed correctly:

• Open the printer's cartridge access door.
• Verify that each cartridge is seated properly in its slot. You should hear a click when the cartridge is correctly installed.

2. Align the Printer Cartridges

After installing new cartridges, the printer may need to align them:

• On the printer's control panel, look for the option to align the cartridges. This can often be found under maintenance or setup options.

3. Run a Printhead Cleaning Cycle

Sometimes, the printhead needs to be cleaned to ensure proper ink flow:

• Go to the printer's maintenance menu and select "Clean Printhead" or a similar option.

4. Check Printer Status and Connection

Make sure the printer is properly connected and set up:

• Ensure the printer is connected to the same Wi-Fi network as your Mac.
• Check the printer's status on your Mac: Go to System Preferences > Printers & Scanners and make sure the HP Envy 6458e is listed and set as the default printer.

5. Reset the Printing System

Resetting the printing system can help resolve software-related issues:

• Open System Preferences on your Mac.
• Go to Printers & Scanners.
• Right-click (or Control-click) in the printer list and select Reset printing system.
• Add your HP Envy 6458e again.

6. Update Printer Firmware and Software Update the firmware on an HP printer

Ensure that your printer firmware and software are up to date:

• Download the latest drivers and firmware from the HP support website.
• Install any available updates for your printer.

7. Use HP Smart App

The HP Smart app can help diagnose and fix issues with your printer:

• Download and install the HP Smart app from the Mac App Store.
• Follow the instructions in the app to troubleshoot and resolve issues.

8. Check for Paper Jams and Obstructions

Ensure there are no paper jams or obstructions inside the printer:

• Open all accessible covers and check for any jammed paper.
• Remove any debris or obstructions you find.

9. Restart Printer and Computer

Sometimes a simple restart can fix the issue:

• Turn off your printer and unplug it from the power source.
• Restart your Mac.
• Plug the printer back in and turn it on.

Refer to this document: HP ENVY 6458e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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