My HP Office Jet Pro 6975 says "Cannot print. Visit hpinstantink.com for information,"

[W8KGI]

My HP Office Jet Pro 6975 print.  Visit hpinstantink.com for information,"  I have extra ink cartridges, but I can't find out if I need to change any of them,

[Raj2111]

Hi @W8KGI 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here's a quick troubleshooting guide for your HP OfficeJet Pro 6975 printing "Visit hpinstantink.com" and not knowing if you need to replace any ink cartridges:

1. Check Ink Levels via Printer Display or HP Smart App:

• On the printer display: Go to Setup > Ink Levels to check which cartridges are low.
• In the HP Smart app: Open the app, select your printer, and check ink levels.

2. Log in to HP Instant Ink:

• Visit hpinstantink.com and log in to your account.
• Check your Instant Ink subscription status to see if you're out of ink or need new cartridges.

3. Replace Ink Cartridges if Needed:

• If any cartridges are low or empty (shown in the app or display), replace them with your extra cartridges.

4. Clear Printer Queue & Restart:

• Cancel any stuck print jobs.
• Turn the printer off, wait 10 seconds, then turn it back on.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support