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‎05-28-2025 12:11 PM

HP Recommended

My HP Officejet Pro 8600 [CEDACO] device is giving me an error message. I have just replaced the cartridges with an HP new set 950/951 and it says..."There is a problem with the printer or ink system. Turn off and on. If problem persists, contact HP. It persists.

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1 REPLY 1

‎05-30-2025 11:47 AM

HP Recommended

Hi @ouisanw,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Restart the Printer

  1. Turn off the printer by pressing the power button.
  2. Wait for 60 seconds.
  3. Turn the printer back on and check if the error persists.

Reinstall the Cartridges

  1. Open the printer’s cartridge access door and wait for the carriage to stop moving.
  2. Remove the ink cartridges.
  3. Inspect the cartridges for any protective tape that might not have been removed. Ensure that you have removed all packaging materials.
  4. Reinsert the cartridges firmly into their respective slots until they click into place.
  5. Close the cartridge access door.

Clean the Ink Cartridge Contacts

  1. Turn off the printer and open the cartridge access door.
  2. Remove the ink cartridges.
  3. Use a lint-free cloth and distilled water to gently clean the electrical contacts on the cartridges and the corresponding contacts in the printer.
  4. Allow the contacts to dry before reinserting the cartridges into the printer.

Update Printer Firmware

Ensure your printer firmware is up to date:

  • Go to the HP Support page for your HP Officejet Pro 8600.
  • Enter your printer model and check for firmware updates.

Download and install the latest updates.

Ink System Reset

  1. With the printer turned on, disconnect the power cord from the back of the printer.
  2. Unplug the power cord from the outlet.
  3. Wait for 60 seconds.
  4. Plug the power cord back into the outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer back on.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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