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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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My HP Printer is not printing in colored photos in color!!!

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HP Envy 6055 Printer
Mac OS X 10.11 El Capitan

I have not printed in color for a long time.  When I tried today, the colored photo that I have will not print in color.  They print in black & white.  I checked the ink levels, which are fine and haven't changed anything that I know of.


How do I get this printer to print in color as it used to?

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Welcome to HP Support Community

I would like to help


Cleaning the ink cartridges can improve print quality. Clean the ink cartridges with HP Smart, and then evaluate the results.

  1. Make sure your device is on the same wireless network as your printer.

  2. Open HP Smart, and then select your printer, if it is not already selected.

  3. Under Tools, click Print Quality Tools.

  4. Next to Clean Printhead, click Clean or Clean Printheads.

    After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.

    Example of Print Quality Diagnostic report

  5. Examine the print quality on the Print Quality Diagnostic report.

    • If the print quality is acceptable, close the app and stop troubleshooting.

    • If the print quality is unacceptable, click Second Level Cleaning or Level 2 Cleaning in the app to perform the next level of cleaning.

  6. If print quality is still unacceptable, wait 30 minutes and repeat this cleaning cycle.



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