My HP desktop 2720 is not printing colour even with new printer cartridge

[ADG47]

 HP desktop 2720 5 years old Not not frequently  

[zoey7886]

@ADG47, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP DeskJet 2720! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP DeskJet 2720 All-in-One Printer is not printing color even with a new cartridge, here are some troubleshooting steps you can follow:

Check the Ink Levels: Make sure that the tri-color ink cartridge is installed correctly and has sufficient ink. You can check the ink levels using the HP Smart app.

Align the Printer: After installing a new cartridge, align the printer to ensure proper printing. The alignment process can be initiated through the printer software.

Clean the Printhead: Sometimes, the printhead nozzles may get clogged. Use the "clean printhead" function through the printer software or HP Smart app.

Printer Settings:

• Make sure the print settings are configured for color printing.
• Ensure that the paper type is set correctly based on the type of paper you are using.

Run a Test Print:

• To diagnose the issue further, run a test print to see if the color prints correctly. This can usually be done through the printer settings menu.

Update Printer Software: Ensure you have the latest drivers and software updates installed for your printer. You can download the latest software from the HP support website.

Restart the Printer:

• Turn off the printer and turn it back on after a few seconds. Sometimes simply restarting the printer can resolve minor issues.

Reinstall Cartridges:

• Remove and reinstall the tri-color cartridge to ensure it is properly seated.  

Hope this helps!

Take care, and have an amazing day!  

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