My HP envy does not print in color

[Ikatz95]

I have tried many ways, cleaning print head, changing cartridges, asking it to print in color but it doesn't print in color.  I leave it on black and then sometimes the symbols in color will print in black, sometimes just blank where the symbols should be.

[Raj_05]

Hi @Ikatz95,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 4500 e-All-in-One Printer is not printing in color despite your efforts, there are several troubleshooting steps you can take.

Check Ink Cartridges:

• Ensure that the color ink cartridges are properly installed and have sufficient ink levels. If the cartridges are low or empty, replace them with new, genuine HP cartridges.

Printer Settings:

• Verify that the print settings in your software or application are configured to print in color. Sometimes, applications default to black and white or grayscale printing.

Printer Driver:

• Make sure you have the latest printer driver installed. You can visit the official HP website to download and install the most recent driver for your printer model.

Print a Test Page:

• Print a test page directly from the printer. This will help you determine if the issue is related to the computer or software. Refer to your printer manual for instructions on printing a test page.

Clean Print Heads:

• Run the printer's built-in clean print head utility to clean the printheads. This can be done through the printer's control panel or software on your computer.

Align Print Heads:

• Check if your printer has an option to align the print heads. This can also be done through the printer's control panel or software.

Check Color Settings:

• Make sure that your color settings on both the printer and computer are configured correctly. Check if there are any color-related options in the printer settings.

Firmware Update:

• Ensure that your printer has the latest firmware. Like drivers, you can find firmware updates on the HP website.

Reset Printer:

• Power off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in, power it on, and try printing again.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support