My HP inkjet pro 8720 will not accept 925XL ink

[Grain5]

When I put the 925XL ink cartridge into the printer it says the ink is for an “older generation” printer.  The printer indicates this ink is compatible and we have used this type in the past.  

[Vjx]

Hello Grain5 ,

Thank you for reaching out. Regarding your query HP inkjet pro 8720 will not accept 925XL ink that you’re experiencing.

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-officejet-pro-8720-all-in-one-printer-series/7902032

https://support.hp.com/in-en/product/setup-user-guides/hp-officejet-pro-8720-all-in-one-printer-seri...

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

HP PCs - Downloading or updating software and drivers

https://support.hp.com/za-en/document/ish_2857204-2362249-16

This will help us narrow down the cause and suggest the best fix