cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hollylucina
New member
2 1 0 0
Message 1 of 3
95
Flag Post

My HP is NOT printing my documents!

HP Recommended
HP Color Laser MFP 178nw
Microsoft Windows 10 (64-bit)

I was low on black toner the other day and that's where things started to go wrong. I brought a replacement, changed the cartridges over and hoped that I could continue printing as normal, however this is not the case.

 

My printer will print test pages perfectly but it won't print my documents perfectly. It only prints either side of the document.

 

I've tried cleaning the inside but it hasn't made any difference to the printing quality. 

2 REPLIES 2
Repairatrooper
Level 12
Level 12
7,193 7,119 759 1,953
Message 2 of 3
Flag Post
HP Recommended

Many of the test pages use composite color (combining yellow/magenta/cyan) to print the black, not the black cartridge. If you still have the old cartridge, try printing with it. Most of the time a print defect that shows up after changing a cartridge is a cartridge issue not a printer hardware problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Reply
0 Kudos
hollylucina
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I only seem to have this problem when printing from my laptop. When I print from my phone the colour and text is printing perfectly. Is there a problem with myy computer settings maybe?

 

To my knowledge I haven't changed any settings inbetween me changing my cartridges.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation