My HP is printing yellow and black,

[Cillep3]

I need to factory reset my Officejet Pro 7720 printer but there's no option to do so on the printer itself. Does anyone know how to do this? It is printing yellow and black and has full ink 

Thanks 

Best regards 

Cecilia

[Irfan_06]

Hi @Cillep3,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Cillep3]

Thank you so much for your answer. I will try and see if it works 🙂

Best regards 

Cecilia

[Irfan_06]

Hi @Cillep3,

Please perform the above shared steps at your convenience and let me know if that resolves the issue.

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Irwin6

HP Support

[Cillep3]

Dear Irwin6,

I performed the step where i removed the cartridges and then i tryed to do as told in the link you sent "Update the firmware on an HP printer" but I cant performe any of the suggestions becauce the steps dosent match the options on my smart app or hp printer. 

Isent it possible to set it back to factory settings? 

Best regards

Cecilia

[Irfan_06]

Hi @Cillep3,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support