My Ink Tank Wireless 419 got a problen: the printer output is missing yellow ink (nozzle clogged?)..

[Sergio-K]

My Ink Tank Wireless 419 got a problen: after 2 years of normal work, suddenly the printer output is missing yellow ink... Probably, the yellow nozzle is clogged ?... Bad case, if so. The printer makes all blach, blue and red colors well, but the yellow one... Should I send the printer to a service station to flush yellow ink nozzle ?...

[Elohi_NR]

Hi @Sergio-K,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It’s so disappointing when something that’s been working well suddenly has issues like this, especially with colors missing from your prints. I can understand why you’d want to get it back to normal as soon as possible.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill the tanks

• Low ink levels can impact print quality. Refill any tanks that are low on ink.
• On the ink tank windows, find the maximum and minimum fill lines.

Note: Purchase replacement cartridges and other supplies from the HP Store or local retailers.

• Ink tank fill lines
• 1: Maximum fill line
• 2: Minimum fill line
• Fill any tanks that are at or near the minimum fill line.

Note: Print quality can be affected if an ink tank falls below the minimum fill line. Overfilling the ink tanks can cause ink leakage.

• Order new ink bottles from the HP Store or your local office supply store that carries HP products.

Click here for further assistance. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Sergio-K]

Thanks, dear Elohi, for the reply. My printer InkTank W419 is filled to the brim with ink (all colors), but it doesn't help. The situation with this printer is typical: after 2 years, some ink nozzles usually get clogged, and there's nothing left to do but send/bring this poor printer for repair to wash/clean the clogged nozzles (weak point: HP printers don't have an ink pump, as compared to Epson)...

Regards, SK

[Elohi_NR · Accepted solution]

Hi @Sergio-K ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!