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‎09-26-2020 02:25 PM - last edited on ‎09-26-2020 03:35 PM by Moderator

HP Recommended
Product: Officejet 6700

My officejet 6700 Premium says "Printer Failure: There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP 0x6101 bed. [Personal Information Removed]

Category:
1 REPLY 1

‎09-30-2020 03:52 PM

HP Recommended

@TomWein60

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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