cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JB1234567890
New member
1 0 0 0
Message 1 of 2
73
Flag Post

My Officejet Pro 6830 does not print in black ink.

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 10 (32-bit)

My Officejet Pro 6830 does not print in black ink despite the cartridge display showing half full. Tried cleaning printer head, etc. - as directed - several times. I am an Instant Ink Customer and don't have an immediate replacement. Working on the basis that the cartridge is faulty, how do I procure an immediate replacement? THIS IS URGENT - I'm working from home and need to print legal documents!!

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,659 18,636 1,525 1,497
Message 2 of 2
Flag Post
HP Recommended

@JB1234567890, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation