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immiwilson
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Message 1 of 4
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Solved!

My Printer Refuses to Print Due to a Refilled Cartridge

HP Recommended
Hp envy 5055
Microsoft Windows 10 (64-bit)

The black ink won't print on our printer. We thought it was out of ink but replaced it and the black ink still won't print. It acts like its printing but it's almost like the black printing components aren't working.

1 ACCEPTED SOLUTION

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @immiwilson,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

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Jay_G24
HP Support Agent
HP Support Agent
19,901 19,829 1,551 1,823
Message 2 of 4
Flag Post
HP Recommended

Hi @immiwilson,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
immiwilson
Author
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Message 3 of 4
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"Hi @immiwilson,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. "

Thanks for the amazing Support It really helped Alot.  I have Just Send it to My friend and i win the Bet because he said that Community never Help my issue is resolved now. 

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Jay_G24
HP Support Agent
HP Support Agent
19,901 19,829 1,551 1,823
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I am glad I could help!

 

If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

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