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‎03-29-2023 02:11 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

My Printer will not work.    

 

Category:
1 REPLY 1

‎04-02-2023 01:40 AM

HP Recommended

Hi @Loie6,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

I'm sorry to hear that you're having trouble with your printer. Here are some troubleshooting steps you can try.

 

  • Check the printer's connections: Make sure that the printer is properly connected to your computer or network. If it is a wireless printer, check the wireless connection.
  • Restart your printer: Turn off your printer, wait for a few seconds, and then turn it back on again. This may help to reset the printer and clear any errors.
  • Check the ink cartridge: Ensure that the new HP cartridge you installed is compatible with your printer and is properly installed. You may want to remove it and reinstall it to ensure it's seated properly.
  • Run a printer test: Most printers have a self-test feature that can help you diagnose any issues. Refer to your printer's user manual to learn how to run a self-test.
  • Update the printer drivers: Make sure you have the latest printer drivers installed. You can download the latest drivers from the printer manufacturer's website.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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