My Pro6960 can’t print black

[Ellen86]

Hi, my printer (pro6960) cannot print black.  I have tried clean printer head and align printer but still doesn’t work.  Can anyone help?

[Nal_NR]

Hi @Ellen86 ,

Welcome to the HP Support Community.

 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you able to copy in black?

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup 

    menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

Let me know how this report looks.

Aligning the printhead can resolve errors with Test Pattern 1.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup 

    menu.

3. Open the Printer Maintenance or Tools menu.

4. Touch Align Printhead.

   An alignment page prints.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

Hope this helps! Keep me posted for further assistance.
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