cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
52
Flag Post

My black color is not printing

HP Recommended
HP Officejet 4630
Chrome OS

My printer is not detecting my black color  

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 347 386
Message 2 of 2
Flag Post
HP Recommended

Hi @Rommel3864,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

    Clean the electrical contacts

    Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  5. Turn the printer on.

  6. Open the door to access the cartridges.

  7. Wait until the carriage stops moving before you continue.

  8. Remove the cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  9. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  10. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

    Cleaning the copper-colored contacts on the cartridge

  11. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  12. Wait 10 minutes for the contacts to dry.

  13. Reinsert the cartridge.

    • Insert the black cartridge into the right slot.

    • Insert the tri-color cartridge into the left slot.

  14. Repeat these steps for the other cartridge, if necessary.

  15. Close the cartridge access door.

  16. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

  17. Check for the error message

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation