My black ink catridge is not printing properly.

[-Divya_0703]

HP ENVY 5000 SERIES. I recently topped up my printer black ink cartridge on my own. It is not working as text that is supposed to be black are not being printed out or being printed out blurrily. Like some of the text is cut off halfway and out of three sentences, only one sentence is being printed out. Pls, help.

[Jay_G24]

Hi @-Divya_0703,

I'd like to help!

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

3) Are you using HP Genuine ink cartridges?

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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