My black ink isn’t printing

[Megan323]

I received Hp printer ink from hp for my hp office jet pro 6968 and the black ink isn’t printing. I tried cleaning the print head and all the cleaning features to help with no success. Please help!

[Raj_05]

Hi @Megan323,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6968 isn't printing black ink even after cleaning the print head, here are a few additional steps you can try.

Check Ink Cartridge Installation:

• Ensure the black ink cartridge is properly installed. Remove and reinsert it, making sure it clicks into place.

Inspect the Ink Cartridge:

• Check for any protective tape or packaging that may not have been removed from the ink cartridge.

Perform a Printhead Alignment:

• Go to the printer’s settings menu and perform a printhead alignment. This can sometimes resolve printing issues.

Check for Firmware Updates:

• Make sure your printer's firmware is up-to-date. Sometimes firmware updates can resolve printing issues.

Use the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor from the HP website. This tool can diagnose and fix many printing issues automatically.

Verify Ink Levels:

• Double-check the ink levels on your printer’s control panel or through the HP Smart app to ensure there's sufficient ink in the cartridge.

Try a Different Cartridge:

• If possible, try using a new or different black ink cartridge to determine if the issue is with the cartridge itself.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support