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‎02-19-2025 04:39 AM - edited ‎02-19-2025 04:42 AM

HP Recommended

Please help with the cartridge chip its blocked by the printer firmware because it contains non-Hp chip

Category:
1 REPLY 1

‎02-26-2025 04:48 AM

HP Recommended

Hi @Bodloz 

 

Welcome to HP Support Community.

 

Thank you for posting your query. I will be glad to help you.

 

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

 

I see that you have an issue using non-HP ink cartridges on your printer.

 

 Please refer to the below links for more information related to your issue.

 

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 

 https://support.hp.com/hk-en/document/c05308850

 

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

If you are using generic or Non HP ink cartridges and the above links do not help. 

 

You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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